Multiple Choice

1. B (Introduction)

2. A (Introduction)

3. C (Chapter 1)

4. D (Chapter 1)

5. B (Chapter 2)

6. D (Chapter 2)

7. D (Chapter 3)

8. A (Chapter 4)

9. A (Chapter 4)

10. C (Chapter 4)

11. B (Chapter 4)

12. B (Chapter 5)

13. A (Chapter 6)

14. D (Chapter 6)

15. C (Conclusion)

Long Answer

1. The best way to determine which doctors were more likely to be sued for malpractice is to listen in as doctors talk to their patients, not in a careful analysis of medical records and diagnostic decisions as one may presume. This strategy is more effective because in malpractice cases, patients often say they feel hurried, ignored, or mistreated. One study shows that tone of voice alone—dominant versus concerned—predicts which doctors may see a lawsuit. All of these factors can be observed by simply listening to doctors’ interactions instead of closely analyzing records. (Chapter 1)

2.