Multiple Choice

1. B (Various chapters)

2. B (Various chapters)

3. C (Various chapters)

4. A (Various chapters)

5. D (Various chapters)

6. D (Various chapters)

7. A (Various chapters)

8. B (Various chapters)

9. C (Various chapters)

10. B (Various chapters)

11. B (Chapter 24)

12. C (Chapter 25)

13. D (Various chapters)

14. B (Various chapters)

15. C (Various chapters)

Long Answer

1. In The Energy Bus, George must make some strong decisions about the kind of people he wants on his staff. His first day of trying to get his team on the Energy Bus does not go well, and he decides to fire one person while another quits. The other team members begrudgingly join the Energy Bus, not willing to suffer the consequences of not joining. The boundaries George sets for his team ultimately benefit him, and one team member asks to return to the team. George takes a zero-tolerance stance on negativity but overcomes the fallout from that stance by keeping the standards high and leaning into the relationship with his coworkers. (Various chapters)

2. Two sources of positive behavioral energy in The Energy Bus are the Thank-You Walk and meditating on what is going well. George employs these strategies when he is first learning about positive energy.