Bus 11 is driven by Joy, a relentlessly cheerful woman who loves everyone, and whose regular passengers all have learned her 10 rules for positive success and happiness. Bus 11 has therefore become the Energy Bus because of its high-energy enthusiasm and loving ridership that is committed to helping others achieve the same productive attitudes.

An Energy Vampire is someone whose negativity drains the people around them. Joy says, “I call the people who drain your energy Energy Vampires and they will suck the life out of you and your goals and vision if you let them” (73). Rule 6 addresses Energy Vampires specifically: “Post a Sign That Says NO ENERGY VAMPIRES ALLOWED on Your Bus” (74). Energy Vampires must be confronted. If they agree to recommit to supporting the team’s effort, they can stay; otherwise, they should be removed.

Passenger Jack explains that the single most powerful contributor to positivity in a team is love. Jack presents George with his five ways to love team members, rules he applies successfully at his own corporation:

FIVE WAYS TO LOVE YOUR PASSENGERS

1.  Make Time for Them […]

2.  Listen to Them […]

3.  Recognize Them […]

4.  Serve Them […]

5.