As July gives way to August, the hotel is so busy that Lizbet is taking bookings for next summer. Lizbet is missing Mario and is obsessed with Yolanda’s visits to the hotel kitchen. Then, a woman called Claire Underwood comes to the hotel. Lizbet suspects she is really Shelly Carpenter because she shares a name with a character from a TV show, House of Cards. Lizbet is eager to fulfill all of “Shelly’s” demands, including giving her the owner’s suite that was originally reserved for Xavier. A day later, “Shelly” claims that her Gucci belt is missing. Chad panics, fearing that Bibi, who is infatuated with pretty things, took it. Chad finds a belt like the missing one in his mother’s closet and steals it for the hotel.

Then, Edie shows Lizbet a memo from Abigail Rashishe from the Cornell School of Hotel Administration, warning of a woman who poses as Shelly Carpenter, gives fake celebrity names, and pretends that she has lost expensive designer items to get compensation from the hotels. Chad feels bad when he hears this, and when he confesses the story of how he stole his mother’s belt to Bibi, she laughs and calls him the real thief.