Xavier delivers the news that the first two reviews of the hotel were bad, so he is not going to award the $1,000 bonus this week. The first bad review was from a group of horny, middle-aged women who described Zeke the bellboy as “unaccommodating” and likely “behind some inexplicable phenomena that happened in our room on the final night of our stay” (100). Zeke’s “unaccommodating” behavior was repeatedly rejecting the women’s sexual advances and offers of free drinks and dinners because he wanted to be professional. He also prefers Yolanda Tolentino, the yoga instructor, who is rumored to be in love with Mario, the chef. In reality, Grace was bothered by how the women treated Zeke and decided to haunt their room by making their blinds not work and pouring freezing water from their taps.

The second bad review was from a disgruntled woman called Franny, who complained about having to wait a long time for her enormous amount of luggage to be taken up by Raoul. At the time, Raoul was engaged in the more critical task of looking for Wanda Marsh, Kimber Marsh’s little girl, who was haunting the fourth floor looking for the ghost she had heard about.